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FAQ's

We have collected the most frequently asked questions with detailed answers for you. If you still haven’t found the answer to your question, please feel free to contact us and we will be happy to assist you.
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How do you clean a 925 silver ring? Plus

There are several ways, but I most recommend taking a soft cloth, like one for glasses, putting a tiny bit of strong toothpaste on it, and gently rubbing it thoroughly over the ring until it shines again, then rinsing it with fresh water.

How do you clean a 925 silver chain? Plus

Soak it for a few minutes in lukewarm water with baking soda, then gently wipe it with a cloth and a little toothpaste until it shines again. Still not enough? Come visit us at the studio, and we’ll be happy to clean it for you.

What causes 925 sterling silver jewelry to tarnish? Plus

925 sterling silver naturally reacts to air, moisture, perfume, creams, and even the skin’s natural acidity, which can cause it to darken over time. This is completely normal and does not indicate low quality. With proper care and occasional cleaning, your jewelry will keep its shine beautifully.

Can I shower with 925 silver jewelry? Plus

We recommend removing your jewelry before showering, swimming, or entering the sea. Water, chlorine, salt, and soaps may affect the shine and durability of the jewelry over time.

Does 925 silver cause allergies? Plus

Generally, 925 sterling silver is considered skin-friendly and suitable for most people, especially compared to lower-quality metals. However, if you have a specific sensitivity to certain metals, it’s always best to check before purchasing.

What size are the bracelets? Plus

Our silver bead bracelets usually come in a standard length of 14 cm with an extension chain. Stone and macrame bracelets are adjustable, and anklets are 21 cm long.

Do you offer personalized engravings? Plus

Yes, we offer personalized engravings on selected jewelry pieces. You can add names, dates, initials, or meaningful words.

How long does shipping take? Plus

Most orders are prepared and shipped quickly, and delivery usually arrives within a few business days, depending on your location and the shipping method selected at checkout.

How can I make an exchange? Plus

You can exchange your item at our studio in Kadima, at our exchange point in North Tel Aviv, or via delivery service for ₪50.

How do I return a product? Plus

You can return a product within 48 hours for a full refund. After 48 hours, returns are eligible for store credit only.

Where can you find our jewelry? Plus

Our studio is located in the heart of Yehuda HaNasi Street 9, Kadima.

You can also reach us by public transportation or by searching for us on Google or Waze directly from here.